Not some kind of Flash animation, unfortunately, merely a rant against the incompetence of my ISP.
I found out on Sunday that they haven’t charged me for Internet access for over three years.
I didn’t, as one might have expected, find this out through receiving my monthly bills for three years: they state the monthly amount owed rather than the cumulative total, and say at the bottom “if you’re paying by direct debit this is for your information only”.
Nor did I find this out by receiving a phone call or a letter saying “you owe us an enormous amount of money and we’ll take you to court if you don’t pay”.
I found this out because they cut off my Internet access, rang up to ask why I couldn’t access the Internet, and was told that I owed them £650.
Now, assuming the billing department actually gets around to restoring my connection by the time I get home today, I won’t have lost out too much. I’m fortunately (well, *was* fortunately) reasonably cashed-up this month, managed to argue the amount owed down to £500 as compensation for their utter uselessness, and paid the lot over the phone.
However, I’d have been very displeased, not to mention living off beans for several months, had this happened while I was poor.
What kind of accounts department doesn’t chase unpaid bills until *three years* after they’re rung up? Also, what’s a good ADSL ISP to switch to?